Northland Water has been servicing most makes and models of water softeners in the Twin Cities since 1949. Many customers can prevent having to pay for a service call by checking our Frequently Asked Questions section or our Troubleshooting Section.

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No matter where you purchased your water softener from, Northland Water will always provide free troubleshooting — both online and over the phone. Always call Northland Water first before purchasing a new water softener.

 

We provide same day service and we will never send a commissioned sales person to your home to “service” your water softener.

You can contact Northland Water’s water softener repair technicians by emailing: info@northlandwater.com or by calling 

651-756-0313 (St. Paul) or 763-445-9065 (Minneapolis).

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Always remember to ask the following questions before having a water softener company service your water softener:

• Are you licensed, bonded, and insured?

• How long have you been in business in Minnesota?

• What is your rating with Angi’s List, the Better Business Bureau, or other rating providers?

• Will you apply the cost of the service call to the purchase of a new water softener if my current unit cannot be fixed?

• Will the company rep be a trained water softener technician or a member of your sales staff?

• What forms of payment do you accept?

• How long do you warranty your services?

• If the problem returns, will you charge me to return for a second visit to resolve the same problem?

• Do you charge by the minute or by the services performed?