FREQUENTLY ASKED QUESTIONS

Water hardness measures the amount of minerals like calcium and magnesium in your water. These minerals can cause scale buildup in pipes and appliances, making water less effective for cleaning and bathing.

Albertville - 22 gpg Apple Valley - 17 Andover - 13 Anoka - 13 Bayport - 14 Bloomington - 5 Blaine - 21 Brooklyn Center - 32 Brooklyn Park - 35 Burnsville - 25 Centerville 11 Circle Pines - 16 Champlin - 17 Chanhassen - 21 Chaska - 26 Circle Pines - 16 Coon Rapids - 18 Corcoran - 22 Cottage Grove - 17 Crystal - 7 Dayton - 21 Eagan - 17 Eden Prairie - 6 Edina - 25 Elk River - 16 Elko New Market - 26 Excelsior - 21 Farmington - 16 Forest Lake - 8 Fridley - 15 Golden Valley - 7 Hastings - 16 Hopkins - 21 Hudson - 12 Hugo - 14 Inver Grove Heights - 22 Jordan - 24 Lake Elmo - 15 Lakeville - 18 Lino Lakes - 15 Long Lake - 24 Mahtomedi - 16 Maple Grove - 25 Maplewood - 7 Medina - 24 Mendota Heights - 5 Minneapolis - 5 Minnetonka - 18 Minnetrista - 24 Mound - 28 Moundsview - 17 New Brighton - 20 New Hope - 7 Newport -16 North Branch - 16 Northfield - 24 North Oaks - 16 North St. Paul - 17 Oakdale - 16 Osseo - 19 Otsego - 16 Plymouth - 22 Prior Lake - 17 Ramsey - 17 Richfield - 7 Rogers - 22 Rosemount - 17 St. Anthony - 16 St. Louis Park - 18 St. Paul Park - 17 Savage - 23 Shakopee - 18 Shoreview - 15 Shorewood - 15 South St. Paul - 18 Spring Lake Park - 16 Stillwater - 13 Vadnais Heights - 12 Wayzata - 20 White Bear Lake - 13 Woodbury - 17

A water softener works like a big filter for your home. It removes hardness minerals like calcium and magnesium from your water, leaving it soft and gentle. When the softener's resin reaches its limit, it regenerates by using salt water from the brine tank to flush out the minerals. After this quick process, the resin is refreshed and ready to keep your water soft.

Soft water brings a host of benefits to your home: In the kitchen, enjoy spotless dishes, sparkling sinks, and longer-lasting appliances. In the bathroom, say goodbye to soap scum and hello to softer skin and manageable hair. For laundry, expect fresher, brighter clothes while using less detergent. Plus, your plumbing and appliances will thank you for the reduced scale buildup!

It will depend on your water use but a typical family of 4 will generally go through one 40 pound bag of salt per month. If your softener is using considerably more or less than this amount there could be something not working correctly with your softener or your settings might need to be adjusted.

There are two main types of water softening salt, crystals and pellets. When choosing salt you should follow the manufactures recommendation for that softener. We only recommend the use of crystal salt with all of our softeners. Crystals can also be labeled as extra course solar or just solar salt, and it’s almost always in a blue bag.

If the softener is regenerating and the salt level is not going down it could be caused by a salt bridge. A salt bridge can form when the salt inside the salt tank gets wet and then dries, forming a hard layer that doesn’t allow the salt to drop into the water at the bottom of the salt tank. This is a very common problem with the cabinet or all in one style softeners where the softener sits inside the salt tank. This can happen due to higher humidity, especially during the spring and summer months, where the mineral tank will sweat and that water runs down the tank and contacts the salt. When that salt dries it forms a salt bridge and your salt level will not go down and your softener will not produce soft water.

To fix a salt bridge, gently break up the hardened layer of salt using a broom handle or metal rod, allowing the salt to drop into the water below. Be cautious to avoid damaging the tank or its components. If the bridge is stubborn, pour some water over it to help loosen it. Once cleared, use up all the remaining salt before adding more to ensure the problem is fully resolved.

Hard water can take a toll on your home appliances. It leaves spots on dishes, creates scale buildup in showers and sinks, and reduces soap lathering. Over time, it can clog pipes, increase energy costs for heating water, and damage the internal parts of appliances like dishwashers and washing machines.