​

Many customers can save money by checking a few common problems and symptoms first. No matter where you purchased your water softener, Northland Water always provides free troubleshooting — both online and over the phone. After checking the following items, please call Northland Water to schedule a service call.

​

Always check the following items before calling Northland Water to schedule a service call:

• Is there salt in the brine tank?

• Is there a salt bridge in the salt tank?

• Is the water softener plugged in and receiving electricity?

• Is the time of day on the timer correct?

• Is the bypass valve in the ‘service’ position?

• Are there kinks in the drain line?